Requirements
_ English is Good
- Evaluate & monitor inbound calls, outbound sales calls, social media chatting & Booths’ transactions
- Identify gaps in sales skills, soft skills & sales techniques
- Conduct needed coaching sessions with agents
- Ensure adherence to compliance and quality standard
- Very good listening , analytical and communication skills & coaching skills
- Prepare weekly reports and quality plans for improvement
- Experience at least 1 year in call center & Booths industry as a quality
Responsibility
Audit and monitor calls, transactions to make sure that the quality standard is going very well