Title : Training Specialist
Responsibility
Conduct training, session, training materials &
knowledge assessment
Requirements
-
Minimum 6 months to 1 year of experience in tele-sales
training or sales coaching, preferably within a high-volume call center
environment.
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Previous experience in NGO fundraising, insurance, or
telecommunications is a major plus.
-
Proficiency in Google Suite or MS (Sheets, Slides) to
track training metrics and create presentations.
- English is good
- Ability to train agents on "Turning a No into a Yes" without being
aggressive.
- Experience in writing and testing call scripts to
improve conversion rates.
- Expertise in teaching tone, pitch, and pacing to build instant rapport over the
phone.
-
Skill in conducting "Live Side-by-Side"
coaching and "Call Calibration" sessions.
- Must understand the "Donor Psychology" and teach agents how to
connect with the cause (e.g., the Palm Tree or Water projects).
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Ability to adjust training modules based on real-time
campaign performance.
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Creating knowledge assessments and analyze the result