Quality Assurance Agent

Corniche Elnile, Maadi, Egypt


Life Makers Foundation is an Egyptian registered National youth-led, voluntary and non-governmental organization (Reg. Number 839). Since its establishment in 2011, LMF worked on youth development to build their capacities to develop societies and respond to humanitarian needs and disasters. It works directly and together along with partner organizations in 24 Egyptian governorates in youth development, education, health, livelihood, food security and basic needs sectors.

LMF adopts the core principles of humanity, neutrality, impartiality and independence in its operations to ensure the provision of assistance with no discrimination towards difference in ethnicity, religion, race or any other consideration. LMF provides development and humanitarian interventions for the most vulnerable while preserving their dignity and ensuring their participation.

Life Makers is a voluntary non-governmental, non-religious, non-political and non-partisan movement that was launched in 2003 for mobilizing the best of the human spirit to alleviate human suffering and to protect human life and human rights.

Experience Needed: 6 Months
Career Level: Experienced (Non-Manager)
Education Level: Bachelor's Degree





-          Monitoring incoming and outgoing calls and evaluating the performance of direct finance representatives in the call center relative to quality standards using the quality points system  

-          participate in redesigning quality guidelines, critical and non-critical errors to achieve the highest level of performance with team supervisors after each campaign       

-          Attend all training courses in which the call center team is trained directly

-          Send notes and make necessary interventions to members of representatives during the call according to need. Handle all data and calls with the highest level of confidentiality  



-          Graduated- bachelor's degree

-          Previous experience in the same job must be no less than 6 months.

-          Proficiency in using Excel and Word programs and managing databases.

-          Write the email professionally.

-          Proficiency in dealing with the Internet and modern technology.

-          Effective communication and communication skills.

-          Problem-solving skills, flexibility, and analytical skills are essential to improve support quality.

-          He has previous experience in understanding donor needs.

-          Maximum Age 27 years.