Case Worker - UNHCR

Background

Life Makers Foundation is an Egyptian registered National youth-led, voluntary and non-governmental organization (Reg. Number 839). Since its establishment in 2011, LMF worked on youth development to build their capacities to develop societies and respond to humanitarian needs and disasters. It works directly and together along with partner organizations in 24 Egyptian governorates in youth development, education, health, livelihood, food security and basic needs sectors.

LMF adopts the core principles of humanity, neutrality, impartiality and independence in its operations to ensure the provision of assistance with no discrimination towards difference in ethnicity, religion, race or any other consideration. LMF provides development and humanitarian interventions for the most vulnerable while preserving their dignity and ensuring their participation.

Life Makers is a voluntary non-governmental, non-religious, non-political and non-partisan movement that was launched in 2003 for mobilizing the best of the human spirit to alleviate human suffering and to protect human life and human rights.

Project Summary

“ Steps Forward” Project aims to support economic empowerment and improve livelihoods for refugees and the most vulnerable groups in Egypt, through providing integrated capacity-building programs, supporting entrepreneurship, and enhancing employment opportunities. The project focuses on equipping beneficiaries with vocational skills and small business management knowledge, in addition to offering individual mentoring sessions and cash grants, contributing to increased income and the achievement of economic and social sustainability for beneficiaries.

Job Purpose

Providing case management services to refugees and vulnerable groups through assessment, referral, and follow-up, ensuring protection and access to appropriate services.

Responsibilities            

·      Receiving and reviewing new cases referred by partners and relevant entities (e.g., UNHCR)

·      Conducting initial interviews and comprehensive case assessments (BIA / Case Assessment)

·      Developing and implementing individualized intervention plans based on beneficiaries’ needs

·      Conducting regular case follow-up and updating intervention plans as needed

·      Documenting all case management processes accurately while maintaining strict confidentiality

Referrals & Coordination 

·       Referring cases to appropriate services (protection, psychosocial support, health, education, cash assistance, etc.)

·       Coordinating with service providers and local partners

·       Following up on referrals and ensuring beneficiaries’ access to services

·       Entering and updating case data on approved systems (e.g. Odoo / RAIS)                   

Core Competencies             

Achievement focused:

· Follow Results-based management (RBM) in achieving planned goals and objectives.

Working Smart:

· Achieve more in less time.

· Balances between work life and personal life to ensure the sustainability of high-quality performance.

· Able to contribute and create a participatory, enjoyable, fulfilling, and rewarding work environment.

Accountability:

· Holds self-accountable to making decisions and managing resources efficiently.

· Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to

deliver in the best way they see fit, providing the necessary development to improve performance.

Ambition:

· Sets ambitious and challenging goals for himself/herself (and the team), takes responsibility for self-

development and encourages others to do the same

· Widely shares their vision, engages, and motivates others to contribute to the bigger vision of LMF.

· Future orientated and thinks strategically.

· Thinks globally and acts locally.

Collaboration:

· Builds and maintains effective relationships with project team, colleagues and external partners.

· Values diversity as a source of competitive strength.

· Approachable, good listener and easy to communicate with.

Creativity:

· Develops and encourages new and innovative solutions.

· Willing to take disciplined risks.

Integrity:

· Honest and encourages openness and transparence

   Skills:

·  Technical Skills: Case management, Needs assessment, Referral coordination, Data entry & reporting, Protection knowledge

Soft Skills: Communication, Empathy, Problem-solving, Teamwork, Confidentiality, Adaptability                       

Language proficiency : 

· Arabic: Native 

· English: Good / Intermediate (speaking, reading, writing)