IT Helpdesk

Background

Life Makers Foundation is an Egyptian registered National youth-led, voluntary and non-governmental organization (Reg. Number 839). Since its establishment in 2011, LMF worked on youth development to build their capacities to develop societies and respond to humanitarian needs and disasters. It works directly and together along with partner organizations in 24 Egyptian governorates in youth development, education, health, livelihood, food security and basic needs sectors.

LMF adopts the core principles of humanity, neutrality, impartiality and independence in its operations to ensure the provision of assistance with no discrimination towards difference in ethnicity, religion, race or any other consideration. LMF provides development and humanitarian interventions for the most vulnerable while preserving their dignity and ensuring their participation.

Life Makers is a voluntary non-governmental, non-religious, non-political and non-partisan movement that was launched in 2003 for mobilizing the best of the human spirit to alleviate human suffering and to protect human life and human rights.

Job Description

Job Purpose 

This position will be primarily responsible to solve inquiries remotely for our branches/booths/offices outside the foundation premises or personally if necessary, Provide hardware, software and all front end technical support for internal users, Maintain positive and effective working relationships with numerous departments and employees and etc.

Responsibilities             

• Doing Monthly regular visits for our LMF Barnacles and booths

• Solve Booths and branches issues/inquiries by visits if necessary

• Ability to solve inquiries/issues remotely for our branches/booths/offices outside the Foundation premises or personally if necessary

• Provide hardware, software, and all front-end technical support for internal users.

• Troubleshoot and resolve hardware and software applications in multiple operating system environments.

• Respond to and resolve helpdesk via telephony, email, ticket portal emails, calls, and voicemails in a timely manner.

• Manage the service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.

• Set up new desktops and laptops with necessary business applications.

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.

• Set up user accounts, permissions, mailboxes, groups, Users applications, and other server administration items

• Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.).

• Configure and remotely support mobile devices

•  perform routine and preventative maintenance on printers, copiers, fax machines, scanners, and other equipment.

• Maintain positive and effective working relationships with numerous departments and employees.

• Testing new technology and organizing cables and testing the passive network

• Suggest new work processes to maintain a smooth workflow.

Job Requirements   

     ·         Will travel to Life Makers Branches to support it from site

     ·         BSc/BA in IT, Computer Science or relevant field

     ·         IT system administrator Knowledge.

     ·         Strong Computer Skills and the ability to troubleshoot and diagnose problems.

     ·         Excellent communication skills

     ·         High-level knowledge of Microsoft Windows, Office and I hardware equipment set-up and                       utilization      (Cameras, printers, scanners, modems, network Devices)

     ·         Hard-worker, willing to learn and proactive.

     ·         Experience: 1 - 2 years in IT help-desk is a MUST