Experience Needed : 3 years
Education Level: A suitable university degree.
Location : Maadi, Cairo
Scope of Work : Life Makers Egypt Foundation
Work System : Office and Field
Position Title : Digital Aid Operations Coordinator
Sub Department : Basic Needs & Emergency
Direct Manager : Basic Needs Project Manager
Life Makers Egypt is digitizing its aid distribution by partnering with electronic payment companies. The Digital Aid Operations Coordinator is responsible for managing and operating the end-to-end cycle of digital aid distribution—from preparing beneficiary lists, to coordinating disbursements with payment partners, to monitoring field activities and resolving operational issues. This role acts as the central operational link between internal departments, field teams, and electronic payment companies to ensure the smooth and efficient execution of the digital aid process.
Key Responsibilities:
• Operations & Process Management:
• Manage the complete operational cycle of digital aid, from initiation to completion.
• Prepare, validate, and refine beneficiary lists, ensuring they meet all disbursement criteria.
• Liaise directly with electronic payment companies to activate disbursements and conduct periodic reconciliations.
• Monitor the execution of digital aid activities across various governorates to ensure targets are met.
• System Development & Improvement:
• Develop and enhance the systems and workflows for digital aid in collaboration with payment companies.
• Design and create monitoring dashboards using tools like Power BI or similar platforms.
• Develop monitoring reports, periodic updates, and control mechanisms for activity execution.
• Propose and implement improvements to the digital aid operational system.
• Field Support & Supervision:
• Directly supervise the network of volunteers in different governorates and provide them with necessary support.
• Resolve operational problems encountered during the implementation of field activities.
• Conduct regular field visits to governorates to monitor progress.
• Train field teams on new work mechanisms and systems.
• Reporting & Documentation:
• Prepare periodic and monthly reports on operational progress and target achievement.
• Document all processes, procedures, and lessons learned.
- Submit performance reports to senior management.
Required Knowledge, Skills, and Experience:
Essential Requirements:
· A suitable university degree.
· Minimum of 3 years of experience in operations management and execution.
· Experience in handling databases and preparing performance reports.
· Excellent communication skills and the ability to manage teams.
· Ability to travel to different governorates.
Technical Skills:
· Advanced proficiency in Excel and Google Sheets (Mandatory requirement).
· Experience in using database management systems.
· Preferable: Experience in designing and building dashboards using Power BI or similar tools.
· Understanding of how electronic payment systems operate.
Personal Skills:
· Crisis and situation management skills.
· Analytical and problem-solving abilities.
· Ability to work under pressure.
· Planning and organizational skills.