Experience Needed : 3 years At least
Education Level: Bachelor’s degree in information systems, computer science or a related field
Location : Cairo - Maadi
About Life Makers Foundation
Life Makers Foundation (LMF) is an Egyptian youth-led, voluntary, and non-governmental umbrella organization. It was established in 2011 to foster youth engagement in addressing emerging challenges at the local and global levels. Since its establishment, LMF has worked closely with community-based organizations to build youth capacities and support their efforts to develop their societies and respond to humanitarian needs and disasters. LMF operates in 24 governorates through a non-formal network of partner youth-led organizations and registered offices across Egypt, with a broad portfolio of projects and local initiatives in the sectors of Health, Education, Livelihoods, Humanitarian Assistance, Environment, and Youth Participation.
LMF adopts the core principles of humanity, neutrality, impartiality, and independence in its operations to ensure the provision of assistance with no discrimination towards differences in ethnicity, religion, race, or any other consideration. LMF provides development and humanitarian interventions for the most vulnerable while preserving their dignity and ensuring their participation.
Life Makers is a voluntary, non-governmental, non-religious, non-political, and non-partisan movement that was launched in 2003 to mobilize the best of the human spirit to alleviate human suffering and protect human life and human rights.
Job Purpose:
Odoo ERP Support Officer will Provide ERP application support for all users inside the foundation, and contact our Odoo Partner to receive system updates and deliver them to the staff.
Job Responsibilities
· Assists in follow up detailed plans for execution and implementation of new processes (internal with stakeholders - external with Odoo partner)
· Assists in all help tickets related to ERP Support team and resolves and/or escalates to proper channels
· Support and Manage other different applications if required .
- Provides references for users by writing and maintaining user documentation and develops and presents training materials for end users
- Update ERP technical and business documentations
· Install, configure, Testing and maintain Odoo ERP modules (Accounting, HR, Inventory, etc.).
· Provide day-to-day technical support to users and resolve system issues.
· Collaborate with functional teams to understand and fix system problems.
· Monitor system performance and ensure Odoo servers run efficiently.
· Manage user access, permissions, and data security.
· Create and maintain technical documentation for system changes.
· Support Odoo updates, migrations, and module integrations.
· Communicate with Odoo vendors or developers when advanced technical help is needed.
· Train staff on using Odoo modules effectively.
Job Requirements
- Bachelor’s degree in information systems, computer science or a related field
- knowledge of Odoo ERP at least 3 years
- Ability to work with employees at all levels and implement changes
- Organized, customer service minded and detail oriented
- Team player, good communication and social skills